Is this Orlando hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Orlando hotel have a swimming pool?

Yes, this Orlando hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Orlando hotel?

Best-rates for the Orlando hotel starts from $620 per night with includes Bedding/Linens, Guest Services, Hot Tub, Pool, Wheelchair Accessible, Accessibility, Transportation/Shuttle, Business Services, Kitchen, Laundry, Security/Safety, Restaurant, Toiletries, Breakfast, Internet, Parking, Bar, Entertainment, Child Friendly, Air Conditioner, Balcony/Terrace, Sports/Activities, Wellness Facilities, Fireplace/Heating with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Orlando hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Orlando hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Orlando hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Orlando hotel?

Based on the information reported by the owner or manager, the Orlando hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Orlando hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Orlando hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Universal's Helios Grand Hotel, a Loews Hotel | Hotel in Orlando

| 9.6 (47 Reviews) | 1 Bathroom

Orlando Hotel | Universal's Helios Grand Hotel, a Loews Hotel

Hotel in Orlando

Mediterranean hotel with 2 restaurants and bars
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, a fitness center, a poolside bar, and a rooftop terrace are onsite.
Universal's Helios Grand Hotel, a Loews Hotel offers 500 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. 55-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Orlando hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Soap

Private bathroom

Shampoo

Towels

Shower/tub combination

Toilet paper

Free toiletries

Hair dryer

Bedroom

Air conditioning

Bed sheets

Heating

Free cribs/infant beds

Iron/ironing board

Separate sitting area

Phone

Desk chair

Turndown service

Desk

Laptop-friendly workspace

Connecting rooms available

Laptop-compatible safe

Breakfast

Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: USD 1-40 per person

2 restaurants and 1 coffee shop/cafe

24-hour room service

2 bars/lounges and 1 poolside bar

Coffee/tea maker

Mini-fridge

Parking

Secured self parking on site (USD 36 per night; includes in/out privileges)

Free theme park shuttle

Limited onsite parking

Wheelchair-accessible parking available

Electric car charging station on site

Secured covered valet parking on site (USD 45 per night; includes in/out privileges)

Accessibility

Front entrance ramp

Wheelchair-accessible parking

Wheelchair-accessible public washroom

Elevator

11 on-site accessible parking spaces

Wheelchair-accessible path of travel

Wheelchair-accessible registration desk height (inches): 34

Elevator door width (inches): 41

Wheelchair-accessible registration desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Well-lit path to entrance

Wheelchair-accessible pool

Wheelchair-accessible path to elevator

Activities

Theme parks

Outdoor pool

Lifeguards on site

Shopping

Arcade/game room

Fitness center

Hot tub

Entertainment

Premium channels

Satellite channels

55-inch flat-screen TV

Pay movies

General

Conference space (3425 square feet)

Front-desk safe

Vending machine

Elevator

Spanish

English

Smoke-free property

Guest Services

Laundry facilities

Free theme park shuttle

Fence around the pool

Mini-fridge

Outdoor pool

Arcade/game room

Free cribs/infant beds

Pool gate

Tour/ticket assistance

Laundry facilities

Luggage storage

Porter/bellhop

Daily housekeeping

Wedding services

Turndown service

Dry cleaning service

24-hour front desk

Multilingual staff

Concierge services

Internet

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Pool cabanas (surcharge)

Lifeguards on site

Pool umbrellas

Pool sun loungers

Garden

Outdoor furniture

Rooftop terrace

Policies

Check-in

Check-in start time: 4:00 pm; check-in end time: anytime minimum check-in age: 21

Check-out

Check-out before 11:00 am

Child Policy

Children are welcome. rollaway/extra beds are available for usd 39.38 per night. free cribs (infant beds)!

Payment Policy

Fee for cooked-to-order breakfast: approximately usd 1 to 40 per person covered self parking fee: usd 36 per night (in/out privileges) covered valet parking fee: usd 45 per night (in/out privileges) rollaway bed fee: usd 39.38 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

**valid theme park admission required extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Claire

Sep 2, 2025 02:55:00 PM

Review Score: 8

Summary: Lovely hotel and great perk for early entry to Epic Universe. We had Hotels.com vouchers otherwise I wouldn’t pay the nightly rate as I just didn’t feel this was worth the £500/£600 per night price tag. The hotel was nice, clean but pricey.

See All Reviews

Room Arrangement

Room Info	Facilities
Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**) Room Size: m² 4 King Bed, Twin Beds and Double Sofa Bed	General Bed count minimum 4, No rollaway/extra beds, Number of bedrooms - 2, Sofa bed, Bed count maximum 4, Extra bed count 1, Number of living rooms 1
How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**) Room Size: m² 4 King Bed, Twin Beds and Double Sofa Bed	General Bed count minimum 4, No rollaway/extra beds, Number of bedrooms - 2, Sofa bed, Bed count maximum 4, Extra bed count 1, Number of living rooms 1
Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 3 Queen Beds and Double Sofa Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Sofa bed, Bed count maximum 3, Extra bed count 1, Bed count minimum 3
Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**) Room Size: m² 3 Queen Beds and Double Sofa Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Sofa bed, Bed count maximum 3, Extra bed count 1, Bed count minimum 3
Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Park View 1 King Bed (Dedicated Entrance to Epic Universe**) Room Size: m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 3 Queen Beds and Double Sofa Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Sofa bed, Bed count maximum 3, Extra bed count 1, Bed count minimum 3
Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Celestial Suite (Dedicated Entrance to Epic Universe**) Room Size: m² 2 King Bed and Double Sofa Bed	General Rollaway/extra beds (surcharge), Number of bedrooms - 1, Sofa bed, Number of living rooms 1, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 3 Queen Beds and Double Sofa Bed	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Sofa bed, Bed count maximum 3, Extra bed count 1, Bed count minimum 3
Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2